Shipping & Returns

SHIPPING AND RETURNS POLICY

All products sold by Venus BodyCare are brand new and are manufactured to meet the highest industry standards. All prices and specifications are subject to change without notice. Products are shipped via Fed Ex or UPS Ground (unless other pre-determined shipping arrangements are discussed) and become the sole property of the purchaser upon delivery. Shipping damage or any discrepancy, including wrong items or missing items, should be reported to Venus BodyCare within 24 hours.

RETURN POLICY

At this time Venus BodyCare DOES NOT REFUND returned products. Authorized returns will result in the same or greater sized replacement product or a credit note. As a customer you are responsible for understanding this upon purchasing any item. We realize that exceptional circumstances can take place. Therefore, we DO honor replacement or credit requests for the following circumstances:

Damaged in Transit -- while in transit from Venus BodyCare headquarters to your location there is any damage done to product;

Incorrectly Shipped -- if our warehouse mistakenly sends out the wrong product;

Faulty Product if you receive product that has any defect to it. For example if Classic Silicone feels like a Water-based Glide but is still in the Classic Silicone package.

The only exclusion to this return policy is for goods not yet shipped. If you decide to cancel your order before it is shipped we will refund your credit card immediately.

Otherwise due to the health risks from tampering all products are considered to be sold on a No Return Basis.

Please note that events such as willful damage, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return.

WHAT TO DO IF THE PRODUCT FALLS UNDER ONE OF THE ABOVE EXTENUATING CIRCUMSTANCES (DAMAGED IN TRANSIT, INCORRECTLY SHIPPED OR FAULTY):

**We will promptly schedule a FedEx or UPS pickup and cover the cost of return shipping for damaged items or wrong items. THERE IS NO NEED FOR YOU TO SET UP A PICK UP. All you have to do is repackage the product and include the following information with your return: A copy of your invoice and a description of why the product is being returned. We also request a picture of the damaged product for our records to info@myvenusspa.com.

Your return will be processed promptly upon its arrival and all exchanges will be shipped via standard FedEx or UPS ground shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time your exchange request is received at our location. Business days are Monday-Friday, excluding federal holidays within the United States.


AFTER YOUR PRODUCT ARRIVES:

When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the box to show some wear, however, if damage occurred to the item(s) in your shipment, please contact your sales representative immediately at 1.800.285.4647. We are available Monday - Friday 9:30 AM - 5:30 PM EST.

Please provide the Invoice Number and your Purchase Order number along with your company name and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

Venus BodyCare may, at its sole option, revise any part of this Returns Policy from time to time without notice. Prices and availability are subject to change without notice. Typographical, product description, pricing, images and other errors are subject to correction, even after orders and/or payment are accepted.

If you still have questions after reading our Returns Policy, please do not hesitate to contact us at 1.800.285.4647 or email info@myvenusspa.com or your direct sales representative.

Damaged in Transit

In the event that you receive a product that appears to have been Damaged in Transit that is, damaged in transit from Venus BodyCare to you you should:

Refuse to accept delivery of the product, direct the courier to "Return goods to sender" and notify Venus BodyCare immediately.

If you have already accepted delivery, and then notice that the product appears to have been damaged in transit, you should notify Venus BodyCare immediately.

If possible, you should package the damaged in transit product and call us to schedule a pick up from your address. To minimize processing time and potential difficulties in proving the cause of damage, we recommend that all Damaged in Transit be returned to Venus BodyCare within 7 days of purchase.

If it is reasonably determined by Venus BodyCare that the product has not been damaged in transit, it will be returned to you and you will be invoiced a processing fee and freight costs associated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice.

For products which are determined by Venus BodyCare to be damaged in transit, a credit will be issued for the original purchase price of product returned and the freight costs associated with the initial delivery to you OR we will send out replacement product at no shipping cost to you, whichever you prefer.

Please note that events such as willful damage, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return.

Incorrectly Shipped

In the event that you receive a product that is different to the one ordered you should notify your sales representative immediately upon receipt of the product.

If possible, you should package the incorrectly shipped product and call us to schedule a pick up from your address.

For all Incorrectly Shipped products, a credit will be issued for the original purchase price of product returned and the freight costs associated with the initial delivery to you, once the returned product has been received by Venus BodyCare OR we will send out replacement product at no shipping cost to you, whichever you prefer.

If it is found by Venus BodyCare that the product was shipped correctly (for example, where you have ordered the wrong product by mistake), it will be returned to you unless validly returned under one of the other policies contained in this Returns Policy. If it is returned to you, you will be invoiced a processing fee and freight costs associated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice.

Faulty

IIn the event that the product you have received is faulty (For example half of the product is in the container or unidentified objects are in the containers) on receipt you may be able to return it under the Damaged in Transit procedure above. Please note that events such as willful damage, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return.


PROCESSING CREDITS

A credit note will normally be issued within 7 days of us receiving the goods returned in accordance with this Returns Policy, with the exception of goods that are not obviously faulty and may require testing.

The credit note that is issued can then be used as a payment against future purchases.
In some circumstances, we may elect that a replacement product or repair is sufficient remedy instead of a credit note. This election will be at our sole discretion, but will only occur after consultation with you and in accordance with relevant warranties, other contracts and statutes. If we elect to have a product replaced or repaired, we will do this at our cost and return the product (or its replacement) to you promptly.